Privacy Policy
1. Introduction
At Your Pitch Sucks (yourpitchsucks.com), we are committed to respecting and protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal data. We recognize the importance of safeguarding your personal information and are dedicated to ensuring transparency and accountability in all our data handling processes, in line with the European Union’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to your use of the website yourpitchsucks.com (the “Website”) and all services offered through it. The data controller responsible for your personal data is Your Pitch Sucks, which determines the purposes and means of processing your information.
If you have any questions about this policy or how we manage your data, you may contact us at [email protected].
3. Categories of Data We Process
We collect and process the following categories of personal data, depending on your interaction with our Website:
A. Usage Data
Includes information about how you interact with our Website: IP addresses, browser type and version, geographic location, device identifiers, referral URLs, page views, access times, and session durations.
B. Account Data
Information you provide when creating an account or profile: full name, shipping or billing address, email address, phone number, and login credentials.
C. Profile Data
Collected when you engage with our content or customize your user experience: preferences, purchase history, interests, support interactions, and user-generated content.
D. Communication Data
Includes records from customer support requests, email correspondences, feedback, complaints, and any other communications exchanged between you and our customer care.
E. Technical Data
Information gathered from your device or platform when accessing our Website: device model, operating system, screen resolution, system language, and mobile network information.
F. Transaction Data
Includes details of purchases made on our Website: product information, transaction amounts, payment method (processed via secure third-party gateways), shipping address, billing information, and status of delivery.
G. Preference Data
Data you submit regarding marketing choices, communication preferences, event interests, survey responses, and opt-in/opt-out settings.
4. Legal Bases for Processing
We process your data under the following lawful bases as permitted by the GDPR and other relevant regulations:
– Consent: Where you have explicitly given us permission (e.g., email marketing subscriptions).
– Contract: When processing is necessary for the performance of a contract (e.g., completing a purchase on the Website).
– Legitimate Interests: Where processing is needed to pursue our legitimate business interests, such as fraud prevention, service improvement, or analytics—provided such interests are not overridden by your rights.
– Legal Obligation: Where required by applicable law or regulation, such as tax, compliance, or court-mandated orders.
5. Your Rights
Under GDPR and CCPA, you are entitled to exercise the following rights regarding your personal data:
– Right of Access: Receive confirmation as to whether or not personal data concerning you is being processed and access that data.
– Right to Rectification: Request correction of inaccurate or incomplete data we hold about you.
– Right to Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.
– Right to Restriction: Request restricted processing in certain circumstances.
– Right to Data Portability: Receive the data you provided in a structured, commonly used, and machine-readable format and have it transmitted to another controller.
– Right to Object (including to direct marketing): Object to our processing based on legitimate interests or for marketing purposes.
– Rights under the CCPA: California residents may also request disclosure of categories and specific pieces of personal information collected, request deletion, and exercise rights not to be discriminated against for exercising such rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We are committed to ensuring the confidentiality and integrity of your personal data. Our security measures include, but are not limited to:
– End-to-end encryption protocols for data transmission.
– Secure data storage with multi-layer access controls.
– Regular security audits and penetration testing.
– Role-based access limitations for internal personnel.
– Staff training in data protection and privacy awareness.
– Secure backups and disaster recovery mechanisms.
While no system is entirely immune to risk, we implement industry-standard measures to secure your data against unauthorized access, disclosure, alteration, or destruction.
7. International Transfers
If you are located in the European Economic Area (EEA) or other jurisdictions with similar frameworks, personal data collected on yourpitchsucks.com may be transferred and processed in countries that may not offer the same level of data protection.
In such cases, we ensure that appropriate safeguards are in place, including:
– Data transfer agreements incorporating Standard Contractual Clauses approved by the European Commission.
– Implementation of technical and organizational measures, such as encryption and strict data handling protocols.
– Ongoing risk evaluations of third parties handling personal data internationally.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. Data retention periods vary depending on the category of data and applicable regulatory requirements:
– Usage & Technical Data: Up to 12 months from last interaction for analytics.
– Account Data: For as long as the account remains active and up to 6 years thereafter for regulatory compliance.
– Transaction Data: Retained for 7 years for tax and invoicing purposes.
– Communication Data: Up to 3 years post-resolution of the inquiry.
– Preference Data: Until user chooses to modify or withdraw marketing preferences.
Upon the expiry of the appropriate retention period, we securely delete or anonymize your data.
9. Cookie Policy
The Website uses cookies and similar technologies to enhance user experience and analyze web traffic. Our cookie categories include:
– Essential Cookies: Necessary for Website function and security (e.g., session authentication).
– Functional Cookies: Enable site enhancements like remembering user preferences.
– Performance Cookies: Collect anonymous data for measurement and improvement of site functionality.
– Analytics Cookies: Gather data on user behavior to help us tailor our services more effectively.
10. Cookie Management and Compliance
We offer a cookie consent banner upon accessing yourpitchsucks.com, in compliance with GDPR and CCPA requirements. Users have the option to accept all, reject all, or manage individual cookie settings. You may also modify your preferences at any time through our Cookie Settings interface or via your browser settings.
Do Not Track (DNT) browser signals are honored where applicable.
11. Children’s Privacy
Your Pitch Sucks does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have collected data from a child under 13 without parental consent, we will delete that information as soon as reasonably possible. If you believe a child under 13 may have provided us with personal data, please contact us immediately at [email protected].
12. Policy Updates
We may update this Privacy Policy from time to time as necessary to reflect changes in legal, technological, or operational requirements. Substantive updates will be communicated prominently on our Website, and any changes will be effective upon publication. Continued use of yourpitchsucks.com indicates your acceptance of the updated terms.
13. Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
Email: [email protected]
We are committed to upholding your privacy rights and ensuring full compliance with applicable data protection laws. Your trust means everything to us, and we’re here to help with any matter related to your personal data.